Frequently Asked Questions
Expert answers to your professional hair care and styling tool inquiries.
Are RUSK styling tools covered by a warranty?
Yes, our professional hair dryers, flat irons, and curling irons come with a limited warranty ranging from 1 to 2 years depending on the specific model. Please register your tool on our website to ensure coverage.
What is your return policy for hair care products?
We offer a 30-day return policy for unopened and unused shampoos, conditioners, and styling products. Due to hygiene standards, we cannot accept returns on products that have been opened.
How long does shipping take for domestic orders?
Standard shipping typically takes 3 to 7 business days. We also offer expedited shipping options at checkout if you need your salon-quality essentials sooner.
Can I use RUSK hair color products at home?
While we provide high-performance formulas, our professional hair color line is specifically designed for use by licensed cosmetologists to ensure the best results and hair integrity.
Are your products cruelty-free?
RUSK is committed to ethical beauty standards. We do not test our finished products on animals and we work closely with suppliers who uphold these same values.
How do I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.